About this policy
This Privacy Policy explains how Poltech Software Solutions ("we", "us", "our") collects, uses, shares and protects your personal information when you use the 3B Perks for Consumers mobile app and related services (the "App").
In short:
We collect your account details (username, email, phone number), your location, and your order information so we can run your account and deliver your orders.
Payments are handled by Stripe. We never see or store your full card number.
We do not sell your personal information. You can access, correct or delete your data at any time.
Information we collect
Information you give us
- Account details: username, email address, phone number, password (stored in hashed form) and, if you add them, your name, profile photo and delivery addresses.
- Order details: items ordered, order value, delivery address, delivery instructions, order status and history, perks or offers you redeem.
- Support messages: anything you send us when you contact customer support.
Information collected automatically
- Location: your device location, if you grant permission (see Location data).
- Device and usage data: device model, operating system, app version, language, IP address, crash logs, and how you use the App (screens viewed, features used).
Information from payment processing
When you pay, Stripe gives us limited details such as payment status, the card brand, the last four digits of the card, expiry date and a transaction reference. We do not receive your full card number or security code.
How we use your information
| Purpose | Data used |
|---|---|
| Create and manage your account, verify your identity | Username, email, phone number |
| Process, deliver and track your orders | Order details, delivery address, location, phone number |
| Take payments and issue refunds | Payment status and references from Stripe |
| Show nearby perks, offers and merchants | Location, order history |
| Send order updates, receipts and service messages | Email, phone number, order details |
| Send promotional offers (only if you opt in) | Email, phone number, preferences |
| Prevent fraud, keep the App secure, fix bugs | Device and usage data, IP address |
| Meet legal obligations and resolve disputes | Account, order and payment records |
Where the law requires a legal basis, we rely on: performing our contract with you (your account and orders), your consent (location, marketing), our legitimate interests (security, improving the App), and legal obligations.
Location data
We ask for your permission before collecting location. We use it to show nearby perks and merchants, calculate delivery availability and fees, and help complete deliveries.
- Location is collected while the App is in use, unless you separately allow background access.
- You can turn location off any time in your device settings (iOS: Settings > Privacy & Security > Location Services; Android: Settings > Location or App permissions). Some features, such as nearby perks, may not work without it.
- We do not sell your location data.
Payments and Stripe
Payments in the App are processed by Stripe, Inc. and its affiliates. Your card or other payment details are entered into Stripe's secure payment form and sent directly to Stripe. They are governed by the Stripe Privacy Policy.
Stripe may also use your information for fraud prevention and to meet its own legal obligations as an independent controller. We do not store your full card number or CVC.
How long we keep your information
We keep your account information while your account is active. If you delete your account, we delete or anonymize your personal data within 30 days, except where we must keep certain records longer, for example order and payment records for tax, accounting and fraud-prevention purposes (typically up to 7 years, depending on local law). Location data is kept only as long as needed for the purpose it was collected.
Your rights and choices
Depending on where you live (including under India's Digital Personal Data Protection Act, 2023, the GDPR and the CCPA/CPRA), you may have the right to:
- access the personal data we hold about you and get a copy;
- correct inaccurate or incomplete data;
- delete your data;
- withdraw consent at any time (for example location or marketing), without affecting earlier processing;
- object to or restrict certain processing;
- nominate someone to exercise your rights, and make a complaint to your local data protection authority.
To use these rights, email us at contactus@poltechsoftware.com. We may need to verify your identity first and will respond within the time required by law. You can stop marketing messages any time using the unsubscribe link or by changing settings in the App.
Delete your account and data
You can request deletion in three ways:
- In the App: go to Profile > Settings > Delete account.
- On our website: use the account deletion request page, even if the App is no longer installed.
- By email: write to contactus@poltechsoftware.com from your registered email address with the subject "Delete my account".
Deleting your account removes your profile, contact details, saved addresses and location history. Records we must keep by law, such as invoices and payment records, are retained as described above.
Security
We use safeguards such as encryption in transit (HTTPS/TLS), hashed passwords, access controls and monitoring to protect your information. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and tell us right away if you think your account has been compromised.
Children
The App is not meant for children under 13 (or under 16 where local law sets a higher age, and under 18 where required for contracts or payments). We do not knowingly collect information from children. If you believe a child has given us personal data, contact us and we will delete it.
International transfers
Your information may be processed and stored in countries other than your own, including by Stripe and our service providers. Where we do this, we take steps to make sure your data is protected as required by applicable law.
Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the date above and notify you in the App or by email. Continuing to use the App after a change means you accept the updated policy.
Contact us
Questions or requests about this policy or your data:
Poltech Software Solutions
Thuraipakkam, Chennai, Tamil Nadu, India
Email: contactus@poltechsoftware.com
Grievance / data protection contact: contactus@poltechsoftware.com